FAQ Index
1. Account & Registration Questions
​
2. Bidding & Auction Questions
​
3. Payment & Invoice Questions
​
4. Pickup & Shipping Questions
​
​
FAQ
1. Account & Registration Questions
How do I register an account?
Visit bidbossinc.hibid.com and fill out the registration form. A CAD $1.00 credit card authorization verifies your card (not a charge) and is reversed within 3-5 business days.
Can I have multiple accounts?
No, each person may only have one account. Violations may result in account suspension.
What if I forget my HiBid password?
Use the “Forgot Password” link provided on the HiBid login page to reset your password.
​​​
2. Bidding & Auction Questions​
How does bidding work?
Every bid placed is binding and final. The highest bidder when the auction timer ends wins the item.
Can I retract or cancel a bid placed by mistake?
No. All bids are final once submitted.
Can I cancel or remove an item after I win?
No. Winning bids are binding contracts. All won items must be fully paid for and picked up.
Can I inspect items before bidding?
No previews are available before bidding. All bidders must carefully review lot descriptions and photos prior to placing bids.
​​
3. Payment & Invoice Questions​
What fees are charged on my invoice?
-
Buyer’s Premium: 13%
-
Handling Fees: $1,5/item
-
HST: 13% applied on the total invoice amount
When and how do I pay for my invoice?
Your credit card on file is charged automatically after auction close. Alternative payment methods require prior approval before auction ends.
What if my payment is declined?
You have 24 hours to submit payment via our secure link. Failure to pay within this period will result in forfeiture of your items.
Can I pay cash at pickup?
Yes, but you must indicate "Cash Buyer" upon registration or inform us by email before the auction ends, during business hours only.
​​
4. Pickup & Shipping Questions​
How do I schedule my pickup?
After the auction closes, wait for an email containing your invoice and a link to book your pickup. Pickup appointments must be scheduled at least 24 hours in advance.
Can I reschedule my pickup appointment?
Yes, you can reschedule, as long as it’s at least 24 hours before your scheduled slot.
Can someone else pick up items on my behalf?
Yes. Email support@bidbossinc.ca with their full details. They must present:
-
Signed authorization letter from you
-
Copy of your government-issued ID & credit card used
-
Their own valid government-issued ID
-
Their signature on pickup slip
Can I store items and pick them up with next week's auction?
No. Each week's items must be picked up within seven days. We do not offer storage between auctions.
I missed my pickup appointment; what can I do?
Email support@bidbossinc.ca immediately. If within the same pickup week (before Saturday 3 PM), you may still retrieve items. Otherwise, items become abandoned.
There are no pickup slots available; can I still pick up?
Email us at support@bidbossinc.ca and we'll squeeze you in.
Can you ship my items instead of pickup?
Yes. Choose shipping via our partner PkgPlace. You pay them directly for shipping.
Please note: We cannot request shipping on your behalf. You must visit pkgplace.com to submit your request.
Can I take only some items and leave others?
No. All items on your invoice must be picked up entirely; partial pickups or storage aren't permitted.
​​
5. Item Grading & Condition Questions
​How does Bid Boss grade its items?
-
New/Overstock: Factory-sealed
-
Grade A: Open-box, verified like new
-
Grade B: Functional; minor cosmetic wear or missing non-critical accessories
-
Grade C: Functional; noticeable wear or missing important accessories
-
Grade D: Non-functional, sold as-is for parts or repair
Can I inspect items at pickup before leaving?
Yes, you're urged to thoroughly inspect all items before leaving Bid Boss premises.
​​
6. Returns, Refunds & Issues with Items
​My item is broken or defective; can I return it?
Returns must be requested within 24 hours of pickup. Only Grade A and Grade B items with undisclosed major defects qualify.
I received a different item or quantity; what should I do?
Contact us within 24 hours of pickup. Once verified, you'll receive a refund excluding handling fees.
My item is missing a minor accessory; can I return it?
No. Grade B allows minor missing accessories; this does not qualify for a return.
Who pays the shipping cost for returns?
Return shipping is your responsibility.
When will I receive my refund after a return is approved?
Approved refunds are issued the following Monday and processed within 5–7 business days.
​​
7. Special Requests & Miscellaneous Questions
​Can Bid Boss hold or store my items longer?
No, we do not provide storage or extended holds under any circumstances.
I accidentally bid on the wrong item; can it be canceled?
No. All bids placed are final.
My items don’t fit my vehicle; what do I do?
You're responsible to bring a suitable vehicle. We cannot hold leftover items or partial invoices.
Where can I park when picking up items?
We have ample parking spaces and reserved spots near the loading area.
Do you offer accessibility assistance for handicapped customers?
Absolutely. Inform us prior to your arrival or upon arrival, and we'll provide assistance as needed.
Can I bid if I'm outside Canada?
Yes, but you're fully responsible for arranging your own shipping.
Do you offer wholesale or bulk purchasing?
Yes. Contact b2b@bidbossinc.ca for bulk purchasing or wholesale opportunities.
Are pets allowed at pickup?
Pets are not permitted at our facility for safety reasons.
Are restrooms available onsite?
Yes, restrooms are available onsite.
​​
8. Customer Support Questions
​
How can I reach Bid Boss customer support?
Email us at support@bidbossinc.ca. We respond promptly within one business day.
Can I call customer support?
No, support is provided exclusively through email.
​
If you have additional questions, please reach us at support@bidbossinc.ca.